I have eaten here several times (like, A LOT) and I have never been dissapointed. Not sure why this place has so many poor reviews!? Last night we had reservations for a certain time and being that it was a typical busy Friday night we had to wait about 10 minutes (which was really no big deal for us). The manager, Jewls, personally came over to get our drink order started. Our server, Alex, was a sweetheart; very friendly and nice. Totally on top of the refills! Despite having a party of over 40 people seated next to us, our food order was not delayed at all. After we ate the manager came by again to let us know she comped our appetizers since we had to wait to be seated! What a nice surprise and excellent customer service. The only negative (which has nothing to do with the restaurant) is that you have to pay for downtown parking and it's at a premium on the busy weekend evening. You may have to walk a block or two. Cheers!!!
UPDATE: We were here this weekend and Alex was our server again. He was just as sweet and charming. My mom accidentally left her CC on the table and realized it the next day. Alex made sure it got to the manager and put in the safe. Thanks Alex!!