Terrible experience. Last Saturday we had scheduled a technician to come to our house for a simple rejuvenation for $79. Within minutes of the technician arriving he breaks our service disconnect and immediately hands over an iPad and says it's $500 to fix and that because he broke the service disconnect he cannot complete the service he came here to do. We were not ready to make an unexpected $500 decision within moments, so we rescheduled for the following week, while we researched the repair. My boyfriend made a couple calls, ran to Home Depot, spent $13 on parts and came home and rewired and installed it himself. Good thing we didn't hand over the $500. Our appt was for rescheduled for today with a window between 4-6. We received a call that they were cancelling on us, because the technician was too busy, were asked if we wanted to reschedule, and the next available was next week! At this point the answer is HECK NO. Your company broke our equipment and as far as you know we could have been without AC for the last week, and you have the nerve to cancel on us? Don't fall for their "we do it right" commercials. Obviously if this is how you take care of customers, then your doing it wrong.