As soon as you walk in your are instantly acknowledged and welcomed. They make it a point to know your name and make you feel taken care of. I have been several times and recently had a gel manicure that wasn't up to their norm. It started chipping the next day. Went in and mila called her manager. Within 5 min I was seated and she fixed them all. The owner and the girls are sweet and do a great job! I have been to a nail salon near by that ended at an urgent care due to an infection. This salon uses fresh tub plastic liners and a fresh nail buffer for each person. Ask for Nini or Mila!!! You will not be disappointed by their wonderful customer service and great work!