I've had my washer for a few years. One day it just stopped mid load and would not finish washing. I contacted Paul & he came out two days later. He was on time and very polite. He charged me a fair price. It's been a few months now and my washer is still in perfect condition. I waited a few months to leave a review just to make sure the washer didn't go out again. I highly recommend Paul. He provides a warranty as well.