I'm a fan of Franks Pizza House. They make a really good panzo/calzone, and they deliver to me which is great. I've mainly had pleasant experiences with them, except tonight. The lady over the phone who took my ordered seemed to rush me. She didn't sound friendly at all, and didn't ask if I wanted sauce on the side of my panzo's. As we finished speaking, I began to ask "so how much is-" I got hung up on. I think it's bad business practice to not let a customer know how much their food is going to cost. So i had to call back and ask. If it was just a slip up, I wouldn't mind, but because I'd already felt like she didn't want to talk to me it was upsetting.
Can't knock their food though, they make a good calzone. Find the pizza a bit overpriced, marcellos down the street makes a much higher quality pizza, but they don't deliver to me.