Yet another bad experience with Arizona Federal Credit Union. This morning I placed an order with a company in Scotland for some clothing. (Yes, a kilt). Two hours later I tried to use my debit card for a $2 breakfast and it was declined. While I am glad to have escaped BofA's high fees by taking my business to a CU, at least BofA would call when they froze a card for a suspicious transaction. I didn't have to figure it out on my own.
When I called the AZFCU call center to unlock the card they made me feel like it was my fault I wasn't notified.
The staff at AZFCU really need better customer service training. I also bet there is no trouble ticket in their system to get suspicious transaction notification fixed.