They were simply not caring or accommodating when I was in need of a temporary pair of contacts due to them not being able to get me an appt for weeks. It is unacceptable to have zero ability to fit someone in for emergencies in a business as important as your eyes. My glasses broke and my contacts were gone. I was happy to order more and pay but they would not allow it before an eye exam and they would not get me in for an exam for weeks. I had been coming since I was a little girl. Something like 30 years... any care for a long time customer? Nope...Unacceptable.