We ordered 2 couches from Lazy Boy and I am very unhappy with the quality of the upholstery. Esp on the arms. I have never seen arms with puckers in them before in my 50+ years. I even had Lazy Boy out to look at them and the tech said that is the way they work and that I should push the fabric to take out the lumps. I can tell with my untrained eye, too much fabric was installed.
The couch that faces out, also has spots underneath where the webbing is lose and can be visible.
I will never order anything from Lazy Boy again.