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| - I called in to order for pickup, and I also left a tip saying how the lady who answered my call was very friendly. That's still true. However, everything else from there went downhill.
They told me it would take 20 minutes. I arrive 30 minutes later to find out they forgot to put my order in. Before the manager helped me, a waitress, an older woman with blond hair, was extremely rude and she had a really dirty look. Really, lady? You guys didn't put in my order and you have the nerve to give me an attitude? While I was waiting for my food to be cooked, I heard the phone ring and that same waitress said to her co-worker "I'm not picking it up, I already took two phone orders." Is she kidding me? She works there! And it was a busy Saturday morning.
The manager was really friendly, and told me it'll take a few more minutes because the order wasn't put it in. By that point, especially after dealing with that waitress, the least she could've done was give me something on the house.
Finally got my food after waiting 30 minutes. When I got home, there was a long and short strand of black hair on my french toast. I was too annoyed and tired to call back and complain about it, and I doubt they would've done anything about it anyway.
My cinnamon roll (no hair, thank god), was gross. Icing tasted bad, cinnamon roll itself was dry. Bad service, bad food.
I wouldn't come here again, and I feel bad for the manager working there. She seems to really try, but I feel this place is unorganized, and needs some help with customer service.
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