As far as service and family friendliness goes, this Swiss Chalet is one of the best. We've been several times now, and we're always impressed by how upbeat and attentive they are, especially when young kids are at the table. The food is your standard Swiss Chalet fare. If you like their chicken and potatoes--it will quickly arrive as expected. The kids options are plentiful, and there is a treasure chest toy to end their meal.
I've also ordered from various SCs in the area through UberEats. This is the only location where there are never hiccups.
I find it odd that there are sub-par reviews for this location. We've never had anything but positive experiences at this Swiss Chalet.