Unfortunately I didn't get the nice young lady that helped us but my mother,daughter and I had a great time. The lounge is very quiet, and decorated beautiful. It's very spacious in all areas. The room could fit up to ten people that I could tell. She started off by showing the babies face. Spent most of our time trying to get her to budge because her hands were near her face. She did ask if we wanted to see any other part of the baby..because I am 34 weeks she has been pretty cramped and was a bit hard to see everything. All in all it turned out to be a nice a peaceful outing. It's definitely worth the price and area. Including being taken care of..