After researching a number of Charlotte area bike shops, these guys came down to the best overall service/pitch. The Trek was one of the more expensive choices I had but I wanted to give my business to a local shop and felt I would get the best personalized service here.
The bike has been great and the staff I worked with through the purchase were knowledgeable and fun. Specifically, Dan - he was awesome!
The downer-- I went back two weeks later to buy a friend some pedals for her birthday. They mentioned they would install for free so I was pumped and obviously extended the offer to her (I had been bragging to her about how great this place was) When we went back to get her pedals installed - which only took about 10 minutes - the guy wanted to charge her $10 since she hadn't bought her shoes there...
I was pretty bummed after spending close to $2,000 on bike and accessories in less than one month, that they wanted to nickel and dime me on this one. It was awkward since my friend was with me and it was a gift so I paid the $10 without raising issue.. but it was pretty embarrassing since I had talked up the place to her and I didn't know better to ask about the shoes. Maybe it was my fault for not asking specifically if the toe clip and pedal installation were separate..