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| - What started as a 1 star review turned into a review of redemption.
We came here today for Father's Day lunch, as we did last year. The server took our drink orders and we asked for a few minutes to look over the menu. I'm pretty sure he forgot about us, as it was quite awhile for him to come back. My wife went to the bar, where he was pouring drinks and socializing. We had been waiting 20 minutes. I hope things go better meal-wise, as this is not a good start. I heard from another table that fathers for a free drink, but we were not told this. The quote that suits this experience best is "I don't think Buddy Holly's much of a waiter". We also asked for glasses for our root beer and never got them. Another table's server asked what kind of crust they would like for their pizza, but I was not. They seemed to have much better service.
My wife finally had enough. She went to the bar where our waiter was working on filling drinks and told him we were ready for our order to be taken. He walked over to our table and took our orders without any kind of apology for not being more diligent. After a couple of minutes, my wife finally got up and went to talk to the manager. She apologized and said she would be taking over. Suddenly we had our food and she checked to see how our drinks were and if we needed anything else. After we were done eating, she came over again and apologized for how we were treated. Much to our surprise, she also said our meal was on her, as well as offering dessert. We were pretty speechless after this turn of events.
Thank you Sugar River, for turning this experience around!
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