Perfect recipe for success: #1. Great-tasting, freshly cooked food to order, #2. Recession-level pricing, #3. Commitment to customer service going so far as to try to get to know every customer on a first name basis, even first-timers.
I hope BFG is here to stay and based on the foot traffic when I ate there, my guess is that they will be.
Jin warned me about the temperature of the mac & cheese. These little subtleties make such a huge positive difference in the overall experience.