Ouch- that's what I said about 50 times while getting my massage. The boy kept using deep tissue techniques even though I told him several times not to! My shoulders and lower back had been giving me trouble and he spent maybe 5 minutes on my shoulders and 25 on my lower back/butt which I thought was unprofessional. He did a lot of deep tissue near and on top of the spine which hurt a lot- and nine hours later it hurts in those spots when I'm trying to get to sleep. I bruise easily and yep- I have bruises all over my back. I've had many massages before at different spas and this was the worst experience ever. Will be demanding my money back and contacting mall authorities about their lack of competency. I understand most have limited English skills- but "ouch, stop, and too hard" should be in your vocab if you want to be a masseuse.