I went to this sushi bar last week for happy hour with my mother directly after work due to rave reviews. While the sushi was pretty good and I liked the sushi chefs, the overall customer service was HORRIBLE!
I walked in and stood at the front and the waitress was leaning against the sushi bar across the room looking at me. She didn't walk up to say hello, nor did she direct me to an available table. So after standing around for a few mins I walked over TO her and she looked and spoke to me like I was disturbing her. I had to ask for a menu and she simply shook her hand towards the dining area when I asked for a table.
I eventually sat down at the sushi bar and waited for my mother, we ate, enjoyed the sushi but the salad (topped with a small strip of fake crab meat) and edamame (sp?) left much to be desired. When we finished our meal, oh and no one checked on us either, we sat there for 15-20 mins and no one acknowledged us. We were sitting right next to the kitchen doors so the waitresses had to walk past us to get to the rest of the customers.
I'm not sure if I'm the only customer that received this kind of treatment but I did notice the waitresses being pleasant to the people around us. As well as walking them to available tables with menus in hand.
When we paid, I wrote a note complaining about the service and intend on speaking to the manager, but I doubt that would make any difference.
I will never visit this sushi place nor would I recommend it to my large social circle.