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  • I want to start this by saying this is an establishment I frequent because of the quality of the food and have never experienced what I did today. It was so off that it warrants this review. In no way shape or form was what I experienced today acceptable in any establishment. I'm sharing this in the hopes that the management reviews since I didn't see a single manager present today. Two of the three meals we ordered came out correct. The third one was incorrect and was immediately taken back to the kitchen. I was under the understanding it was being corrected. 15 minutes later, our server came to check on us. It was at that point we made her aware of what happened with the 3rd meal. It was apparent whomever delivered our food did not make her aware of what had happened. About 5 minutes later, yes we are now 20 minutes into this debacle, she returns with the SAME plate of food that was originally brought out. She indicated that we could go ahead and keep that and they would remove the charge from the bill. Excuse me? I now have food that has been sitting under a heat lamp for (at least) 20 minutes. It was far from warm let alone fresh. I don't think I needs go into detail of what happens to eggs, fruit and toast that has sat this long under a lamp. Needless to say, not a great visit. The visit overall would have been more than 1 star had it just involved the first part of the experience. But, at the point the waitress did what she did, the entire experience became that of epic proportions. Overall, extremely disappointing from a usually solid local restaurant experience.
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