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| - My business partner and I have been coming to this location since it opened, regularly. The servers have always been friendly especially Kev short for Kevin. Today was a completely different experience. Which will make it difficult for me or the people who witnessed the attack from the manager to come back. I had my little dog with me today on the outside patio. My business partner and I were conducting a high-level interview over lunch. All of the sudden there's a loud jack hammer across the street, so loud we couldn't even hear each other. We were going to move to the front patio, but our server said we could sit inside. I was just thinking how nice our server was again, as usual. Then the manager Kevin Metz comes over. In a very aggressive manor he asks, "is that a service dog?" I say "yes, it is." He then probes further, "does he do tricks?" I thought, what an odd question to ask, especially with attitude. I replied, "he does, for me not you though." He didn't like this. Then he accuses me of being sarcastic. Now I'm irritated and on the defensive. I asked for his business card. He straight up told me, "it's at the front counter, get it yourself!"
This wasn't enough of an attack, to insult me further he asks, "are you being sincere?" I told him I didn't appreciate him insulting my integrity.
He interrogated me in front of my colleagues and completely ruined our lunch. Everyone was blown away at his demeanor and how unprofessional he was. Chances are we will never come back. At least not as long as he is managing. I am going to share this experience with the three owners' as I feel they would like to know how their customers are being treated by Kevin Metz. It is clear he was suffering from a pride attack rather than just getting the facts.
I shouldn't have to explain I am a former Marine with anxiety and do in fact have a registered service dog!
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