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| - If I could give this place 0 stars I would. I went with a large party on Friday night and sat out on the patio. We had a server, Shelby, who was hard to find and friends who left throughout the night, and paid their parts of the tab, which she was supposed to take off the bill.
At the end of the evening, I was the DD waiting for our check and to take my friends home. Our friend Tim split up the bill with cards listed and amounts divided out for her. She was to charge my card 40 (which was well over what I owed and included tip) charge another couple for their tab plus more, which included their tip, and put the rest on our friends card.
Except that Tim's sister had given her 60 in cash when she left and it hadn't been taken off the bill. We reminded her of this and she was insistent that it had been taken off-- finally she seemed to "remember" she hadn't taken it off when all of Tim's sisters food and drinks were still on the tab.
When I got my bill, I marked 0 for tip, signed it, took my copy and drove everyone home. I checked my account and saw the 40 on my card. Come Tuesday morning, imagine my surprise when 80 DOLLARS is charged to my card from Zipps. Fuming, I called the store and talked to a manager, Brady, who took my information, told me he had to call Corporate and would call me back. Still waiting on the call back.
I was even more pissed when I found my copy of the receipt with the 0 marked in my wallet and confirmed that she decided to give herself an extra tip. Now I have to dispute it with my bank because she felt like being a scumbag. Really hoping my bank will refund me my money.
THANKS ZIPPS FOR THE EXCELLENT CUSTOMER SERVICE.
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