I purchased this tour through Groupon with a 20% discount. When I call the number to give my reservations, they wanted the Groupon reservation #. Well they told us to meet in the front of our hotel at 8:25. They never told us what kind of vehicle to look for. We were running a little late. Our hotel valet people told us to look for a black Audi. Which I thought was weird. We waited under a black awning for this company. We got there at 8:29. No one showed up. At 8:35, we didn't see a black Audi so we called them. They didn't even suggest to me to take a taxi to their location. They were just like u missed your pick up. I was like can a get a ride to meet you guys before u leave ?They told us if we can get to their location by 9, then we will be fine. So we uber to them. We waited until 0930 before we even left the Grand Canyon tour site to go to the Grand Canyon. Then when we got on the bus, there was a piece of paper in every chair that basically said that the driver expects an $8-$10 tip from every person. I don't know about this but if it's my money, I'll decided how much I want to give. I just thought that piece of paper was very tacky. The bus ride was very comfortable. And I did purchase water from the Grand Canyon tour office before we left. The tour itself great. I would not recommend this company. There are other companies who does this Grand canyon