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  • Came through drive-thru around 8pm and ordered a 16 piece meal and a double chicken tostada salad. When I got home, I was missing eight pieces of chicken. I called and talked to Elizabeth and told her of the mistake. She asked for the receipt number so she could pull up her copy. She put me on hold for a few minutes and came back on to tell me that I DID receive my entire order because the employee was positive they had packed it. I told her no, the employee was wrong. She then said she would have to look at the camera. Again I was put on hold for maybe a minute, then came back and said we will give you another eight pieces. No apology, just attitude. I drove back and this time, I went inside. I handed the receipt to the young man and explained what happened. He handed the receipt to Elizabeth. She never came over to apologize, in fact she didn't even look in my direction. I know we are all human and can make mistakes but to give a paying customer attitude for a mistake made in your establishment by your employee is unacceptable.
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