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  • I phoned Humana to order my usual mail order prescription refills. Delivery time is 7-10 days. After 16 days I received nothing, heard nothing, so phoned Humana a 2nd time. The Humana rep I spoke w/ told me it was "At the post office" and gave me a 34 DIGIT tracking #. He didn't know much else though, which P.O. it was at or when it had been sent, but assured me I would receive it "tomorrow." I went online & there was no such tracking #. I phoned the PO who said there was "nothing in the system" under that #. I called Humana now a 3rd time. Did I mention every time you call Humana, you are put through an INTERROGATION PROCESS including having to provide your SS# to the stranger on the other end of the line if you don't have your Humana # memorized or card handy? I didn't trust talking to another rep. since the last one gave me bogus information, so I asked to speak to a Supervisor. She ignored my request, so it took about 20 min. & 1/2 dozen more demands to speak w/ a Supervisor before the rep finally got a Supervisor on the line. The Supervisor admitted Humana had screwed up NOT ONCE, BUT TWICE as BOTH TIMES my order was placed was it NEVER SENT OUT. Once is a mistake, twice is a crime when a patient is left without meds which could bring on a stroke or heart attack! They either have some real morons working there, or they are using the drugs they are supposed to be mailing out to patients!
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