Great customer service. Every time i come here someone greets me as i walk in the door and asks if i found everything ok. I mainly by my dogs food from here. Some brands have a rewards program with them so if you buy x amount you get one free. :) I believe the cost of the food is very reasonable if not cheaper than your standard pet store. However, when looking to buy accessories like toys, leashes and bowls i feel their prices are a bit high.