| rev:text
| - It did not take long for this dealership to respond to my review - less than 2 hours, which is impressive. After speaking with the general manager, the dealership is making an effort to resolve my complaints. If everything is resolved accordingly, I will upgrade my review and feel better about recommending this dealership in the future. I have upgraded my review from 1 to 2 stars, for now. Updates:
1. PAYMENT: Another miscommunication - resolved to my satisfaction
2. ATTENTION TO DETAIL: Name and address are now correct, but it is not evident where this error happened or how. All of the paperwork at the dealership had the correct information. The ball was dropped somewhere between the paperwork leaving the dealership and making it to Hyundai Finance. It is correct now, so the issue is resolved, though I am still unsure of how the error ever occurred.
3. SERVICE: appointment is scheduled, will update if a resolution is reached
4. SALES: I still stand by the overall customer experience I had, which was excellent, friendly, and professional. I am not aware of any fault on the "sales" side for the issues I have encountered.
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I gave this dealership a chance, but I feel compelled to review my experience based on my experience over the first month and a half of ownership. I would never, not ever recommend this dealership to anyone,but especially not to a first time car buyer. I do not know quite where to begin, but here are the biggest issues I have experienced since purchasing my vehicle:
1. PAYMENT - The biggest, and most important. I was told explicitly that my first payment would not be due for 45 days. I have received no information regarding payment up to this point, and I called the dealership with no return phone call, so I took it upon myself to look up what was owed on the car and when my first payment was due via the Hyundai Motor Finance website. Well, the first payment was due 21 days ago - I received no statement and no information regarding a payment (which as already stated, I did not expect to be due until April), and the second one is due next week! So, I called the corporate office, and this leads me to my second problem with this dealership...
2. ATTENTION TO DETAIL- Why? They spelled my name wrong when the car was registered with Hyundai; they put my address from a year ago when my correct address was clearly on my license, they put an incorrect phone number, and they did not send the terms of my agreement to HMF- when pressed for detail about what makes up the payment, there was no information available. I have not received any written communication from the dealership or from HMF about payments that were due, which could be explained by the fact that they pulled an old address from 10 months ago, but I am still having my mail forwarded, so I am not going to give them any allowance for not even sending me a statement now for two payments.
3. SERVICE - The service team is professional and friendly, but they told me I was crazy (in a nice way) because I have now complained to them twice about the bluetooth function in my car not working. Calls get dropped on the bluetooth repeatedly, but the call is still active on my phone. I even took my phone to Apple to get it replaced, and the bluetooth still fails on me repeatedly. But, since they could not figure out what causes the drops, they were unable to fix it. This is a brand new, 2013 model - the car has less than 1000 miles on it, but I am the one that is crazy and its the phone's fault, not theirs. The car also had a vile burning smell for the first two weeks I drove it, but I was told this could not have been the case, nothing burning in the car. OK...I said there is a problem, they say there is no problem. Not sure how to handle that.
4. SALES - The sales team is VERY good at what they do: eloquent, friendly, accommodating, but they do not have your best interest in mind. I am an engineer for a software company, I am certainly not a stupid person, so I am well aware that they have to make money. But the "miscommunications" are so rampant at this point, I do feel I have been taken advantage of- or at least misdirected.
I will never purchase a Hyundai again, but more importantly, I would NEVER recommend this dealership to anyone in the Valley...they are professional and friendly, but more than anything they are deceitful and have no mind for detail, only to move cars off their lot. I am positively furious about the treatment I have received thus far. I cant wait to put this whole negative experience behind me.
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