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| - Went in for the lunch special, we ordered crispy spring roll with noodle soup w/ chicken and crispy spring roll with rice and grilled beef. The food came out quick, maybe within less than ten minutes.
For starters, the spring roll was basically oil with no veggies inside. The shrimp roll was decent. When it came to the main dishes, the noodle soup broth was bland and the chicken was rubbery and tasted as if it sat in the fridge for a long time. The only thing consumable was the broth. The rice and grilled beef dish was majorly just a pile of rice with 4 pieces of beef. The beef has an odd taste to it and also rubbery. I have had pho and rice dishes many times and was extremely disappointed. The food was barely touched since we did not feel comfortable with the circumstances of our food.
When we approached the "waitress" about our food, she asked if we wanted something else, which we declined. After, she just walked away and brought out the manager. He told us that we sat there for over an hour (we were there for half an hour) and we did not say anything, not even listening to what we had to say. He just decided to yell over us the entire time, not allowing us to get a word out. He kept stating that we came to his restaurant just to talk. He basically said that he has never had a complaint, and continued to raise his voice, along with the waitress. After not being able to express how we felt, he told us to leave. As we walked out, he decided to tell, what I assume to be "frequent customers", about how we sat there for an hour and didn't mention anything bad about our food. I then told him that he should not be telling customers of the situation and he had terrible customer service. He then told us that he hopes to never see us again in his restaurant.
Definitely will not be back here after the horrific customer service I received. We were not able to communicate with them as they wouldn't let us get a word out. I hope no one experiences what we just had to deal with.
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