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| - My son had fun skating so I will probably go again. But, this place is aggravating - crappy customer service! I went on the free admission night. I walked in and there wasn't a sole behind the window. After waiting about 3 minutes, I was thinking, ok, so it's free admission, maybe you're just supposed to walk in?
I had my hand on the door when this girl appeared at the window. She didn't say - do you need skates, are you here for a party, nothing. So I said " is there anything I need to do?" She said nope, you can go right on in. I was like great! I walked to the very end of the skating rink where the skates are - to get skates and the kid behind the counter was like "I need your skate tickets". I was like ok, where to you get those? At the front. Arrgggh!!
So I hauled my 2 & 5 year old back to the front and bought skate tickets. I went back to the skate desk and picked up skates, and then I noticed they have these little walker things that the kids can hang on to while they skate. I was like perfect! I asked the kid behind the desk - that I would like one of the walkers. He said - those are skate mates and they're $5. I was ok, I'll take one. He said - you have to go back up to the front. I was like "ARE YOU KIDDING ME?!!!!???"
The dippy girl that works up front (I should have gotten her name) she has long brown hair and wore a flower in her hair. I was fuming - why didn't she mention this when I was up front? She won't understand until she is hauling around 2 kids of her own!!!!
You would think the owner would want his staff to try to upsell you, but no, they don't care.
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