Pretty disappointing car rental here. Being a member of the Gold Plus program I would expect a bit more here but seemed to receive a bit worse.
Overall the staff was friendly but the reason for the negative review is that they attempted to overcharge me for my rental. I was explained that I could have an upgrade for a specific dollar amount and accepted only to see a higher charge then offered.
Unfortunately I didn't notice the "error" until after I signed and walked away from the desk but luckily I took a phone call and stood just outside the rental location for about 5-6 minutes. As I finished my call I noticed the mistake and went back up to the counter to show them.
They apologized and said that they were just about to run downstairs to get me as they noticed too. Funny... As I was standing about 20 yards from you the whole time but you didn't get me then.
In the end the error was corrected but was clearly done with the intention of trying to scam more out of me.