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| - Yet another fab visit at Elaine's. If I could come here daily I would. It's always fun when I'm getting my nails done.
Periodically, I'll read new reviews that have been added just to see how things are. I gotta tell ya...while I am an Elite Yelper, I really wish there were controls in place to force people to reveal more about their experience(s) at a business, thus making the review more credible.
For instance a recent reviewer implied she's a regular here. Well, she's not. Read her reviews. They are only about nail salons & go kart tracks. She goes to whatever nail salon she feels like. She is loyal to no one. She also left out of her review the part about how she repeatedly commented about how she loved her nails during shaping, polishing, etc., only to demand a redo because SHE changed her mind about what she wanted. TWICE!! She also failed to mention how she swore at everyone in the salon & it was SHE who ruined her own nail and now blames Elaine. Everyone knows just because your 4 coats of polished nails bake under a UV light for a few seconds doesn't mean they are 100% dry. Dry to the touch yes, but never through & through. My point is...consider the source.
Some reviewers should really learn the definition of customer service. Good service doesn't mean being given your way after you've thrown a tantrum. Elaine bends over backwards to make sure every customer leaves happy & returns. She will do what she must to fix an issue, or make it right the rare occasion when she can't fix it. THAT is good service. Most business owners should strive for this.
She won't however, allow unreasonable & crazy people to verbally assault her or anyone else in her shop, nor will she kill herself trying to please those who, no matter what you do, will never be pleased.
Elaine is good people. She's honest, funny, smart, & talented. It's always a joy to see her. I've never had an issue with my nails chipping, cracking, or breaking and I am very hard on my nails. I've gone more than a month between fills & my nails are still intact. Nappy, yes, but never broken or missing.
As for these psycho, 1-off reviews...Elaine's rating speaks for itself. My point behind this is this: use some common sense, check out the people leaving the bad reviews & see if they leave negative reviews everywhere they go, if they have any Yelp friends, and if their profile compared to their reviews make sense.
There are 5 nail shops in walking distance of my front door. I come here because I like coming here, my nails are awesome, and because Elaine puts up with my crazy ideas. If she truly were the nasty person some of these Yelpers make her out to be, I wouldn't drive 20+ miles out of my way to see her several times a month...I'd walk across the street & save some gas. I'm a regular here & will stay one.
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