First time there. I brought my niece along for an European Facial. Everyone was nice, we didn't come in with high expectations. I do wish she would have done some extractions but really it was fine. It got the job done and my face feels soft again. My niece liked going because the girls were her age and she felt more comfortable talking then if I took her to an upscale place. I liked how they took their time and explained everything. However you are in one big room divided by floor to ceiling curtains so you could hear others talking. You pay for what you get so these ladies are all students but like I said it got the job done and I will come back and would recommend others to do the same. But if you want a luxurious experience I suggest you go elsewhere.