The staff have no idea with regard to the online test results (availability/procedure to access/that it even exists, etc.) and will give a different answer during every conversation. The attitude is fairly dismissive and definitely not informed or helpful. At no point will they attempt to obtain correct information. No effort was made to look into providing me with the code number that the site indicates is needed in order to access results. While waiting for my blood work to be done, a man came in saying that he had waited at the Eglinton office before giving up and coming there. He was in for his tests within 10 minutes, well ahead of me and others who had registered prior to his arrival. Bruising on my arm the next day was just awful.