I love cupcakes but unfortunately this shop has been my least favorite. I am not quick to judge, I've given them a few different chances with different people and each time I leave dissatisfied. The cupcakes aren't moist and the frosting is blah. Above all else, the customer service was not great either..they employees don't come off as pleasant and when I wanted more information on placing an order, the employee appeared annoyed. I decided not to order a cake for my event from this location because I want a vendor who is excited to help me.
I do however recommend the mind over batter in Tempe! I absolutely love that location. The store is super cute and the employees are kind. It's also right next to my favorite thai restaurant and $3 movie theater. Even though it is the further location I would choose the Tempe location over the Gilbert location any day.