I take both my Long Black haired cat and my Small chihuahua. I'll say they do charge alot but they do a great job!! My cat is 7 years old doesn't bite, scratch, hiss, and he is calm when he gets bathed and groomed. My dog on the other hand is a bit aggressive but does just fine there. The lady who groomed my dog said "every time I sing to him and talk to him like a baby and does fine". I trust them with my animals. If you have a chance please go check them out.