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  • I was a server for 2 yrs at Texas Roadhouse. I know that servers get busy, I know sometimes you have hard days at work but I feel like today was unacceptable. We were really nice and friendly to our server Matt when we got there. We waited for our drinks for a long time. We all knew exactly what we wanted so we ordered everything right off the bat from our drinks to our main course. Matt made a joke about how the last person he served said that he took too long to get his beer and he said "I'm not a bartender I'm a server" that should have been our first red flag. Matt took forever to bring our drinks... then about 15-20 minutes later he came back to the table and made a joke about "oh I didn't forget to ring you food" he obviously had cause we didn't get our food for another 20 minutes or more after that. When he got our appetizer he obviously knew we were upset but instead on apologizing he just slammed the appetizer on the table and had an attitude for the rest of the night. We didn't have drink refills we didn't have silverware. Our friend had to go to the bar to get silverware then when he saw that he brought silverware and yelled at him from across the room "hey buddy!!!" We're not your buddy were annoyed. We even spoke to the manager about how we just wanted boxes and our checks and he didn't even apologize or come to the table at all. Matt came to the table with boxes and he purposely bumped our friend he said "excuse me" NO you don't do that to your guests. I've never tipped below 20% I have been a server I 100% understand, but tonight I was really disappointed, we all were.
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