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  • I just got home from Petco and this is the third time this has happened. I should've known better and checked inside to make sure that there were worms, but I didn't because I was in a rush. When I got home and opened the container, there was not one worm inside. I called Petsmart and asked a guy named "Chris" to speak to the manager. HE IMIDATELY HUNG UP ON MY BOYFRIEND!! My boyfriend called back and the same guy answered, he said that "I am the manager" and gave a bullshit excuse when asked why he hung up... I explained the situation on how there is not one worm in this container that is supposed to have a 50ct. Of worms... He basically told me that I can come back and buy a new one and there is nothing that he can do for me. My boyfriend will be going back and not leaving without a refund or a free new container of worms!! There are usually some very kind workers, like the elder man that usually helps me. But this manager is Terrible. TERRIBLE CUSTOMER SERVICE!!!
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