The front staff was great and enthusiastic with my child to cheer him up. The medical tech was very sweet and did a great job communicating with my 3 yro on his level. I was unpleased with the doctor on staff who only spent less than 5 min evaluating my child and giving me his prognosis. What made me un easy is he kept throwing his hand in my Child's face with disgust every time he coughed. Didn't understand why he couldn't wear a mask and gloves like most do.