For my parents 25 wedding anniversary i decided to treat them to a couples massage. After reading great reviews on yelp i went down and prepaid and prebooked their massage at the spa. Everything seemed great and in order until the day of the actual event. My parents went down there for their treatment and apparently the date had been booked wrong by the front desk! Instead of trying to work them in, or making up for the mistake the spa had made they told them to come back on the date they were booked for. A MONTH LATER!! I found out about this mishap and called right away. They didn't offer any sort of compensation for THEIR mistake. I eventually told them that i just wanted a complete refund because i was over it. They then informed me that they don't refund gift cards (which is how you have to prepay for the treatment). I ended up having to contact the president of GVR in order to get my money back. I will NEVER go there or recommend that place to anyone i know.