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| - Called these guys in to transfer keycard programming system from old mgmt, to me (they were the ones who installed the system previously). The first red flag should've been their old version of the doors software needed to be ran in compatibility mode to even install on my windows7 laptop. But upon moving the database files over, their tech assured me things would just work after I buy a serial-usb cable. Unfortunately for me, I took his word for it. He then went on vacation for a week, while me having no ability to program the system spent my labor day putting myself at risk kicking homeless people out of the building.
When their tech returned, I made an appointment for 9AM the next day. The guy didn't show, and instead called me (after I left a few messages), that'd he be an hour late at the earliest, and that he wouldn't even show unless I paid the prior bill (for a job which gave me non-functioning software). He kept insisting it'd be 2 separate jobs. He also insisted operating system incompatibility is my problem not his (despite admitting purchasing a windows xp computer is difficult). I've also called the manufacturer of the electronic lock system, who told me these guys gave me an old incompatible version of their software, and that I should I ask them to give me an updated windows7 compatible version, and that they won't provide it to end users directly. The tech said he'd talk to his supervisor and call me back, it's been an hour since then, I don't expect to hear back, unless it's to demand payment for an unfinished job.
These positive reviews here are misleading. But most are probably for mechanical locks (which anyone with basic tools + half a brain can pull off). If you've got an electronic locking system, avoid these guys at all costs! Their rates are ridiculously high ($100/hour + tax when dealing with software). But more importantly they have no responsibility when it comes to finishing a job, just keep charging by the hour.
The only reason they're even getting 1 star from me is because I can't give them -10 stars.
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