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  • Let me start by warning all customers about the employees prior to visiting this location. I came to this location one night for dinner with my family. Yes I had a big order but EVERYTHING on my order was wrong. When I came back to get everything fixed the Manager ALEX was very rude and extremely unprofessional! He has no interest in fixing my order all he did was argue with me about why it was wrong. When speaking to Alex, a young boy interrupted me and said "Actually I made your order". Even though I had all the food brought back, and the receipt to show they messed up on my order QUEN the employee there argued and blamed the other employee who was training for why my food was wrong. QUEN even was even more unprofessional and rude then ALEX the manager was. Alex, who left to the back claiming he wasn't here when we made the order so he has nothing to do with it walked to the back when QUEN still stood there arguing with us. It took for the very nice and sweet assistant manager RYCHELLE to come out and apologize for both of their actions for me to get my Order replaced. I will never visit this location again just based off of this one experience. I would advise everyone to do the same!! The store manager and district manager should also be aware of the kind of employees they have working in their store! QUEN even took it so far to tell RYCHELLE she needs to hurry up with replacing the food so I can leave because he was about to "Spazz". What kind of customer service is that? Save your time get a better experience at a different location.
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