OVERCHARGED and a real lack of attention to detail.
How does a 5 star become a 1 star? I took my first car there and I guess that since it was in such bad shape that just to see it clean at all really blew me away. And I wrote my first review based on that euphoria. But the next day I started noticing all sorts of areas where the car just was not as clean as it should be. Especially the inside glass. Honestly it looked like they had not even touched the inside glass. Now maybe it's just me but when I pay $200 for a detail job I expect them to clean the glass. Also, I had not looked close enough at my bill and noticed that there was an unexplained extra $20 just tacked on there!
I had just dropped off my other car when I noticed all this. So I paid more attention when I went back. My second car is a classic caddy and it was already pretty clean, I was just expecting them to put a bit of a sparkle on it. When I got there it looked like it had just gone through a garage car wash. There were dozens of dirt spots and the windows were still dirty on the inside. There was a spot where some tape had left some residue and it was still there. I told them that this was not "detailed" and that I was not going to take it like this. I left it with them for a day and picked it up the next morning and it didn't look like they had done anything!!!
And the bonus round. They have a monthly membership where you can come and get your car washed 4 times per month. The sign in the office says that if you get the deluxe top of the line detail it comes with the membership. Nope, they tell me that it's a "typo" and that it's not included. They said it was supposed to get removed from the sign. Like they couldn't cross it out if they wanted. Nope, The bottom line is that this is NOT a "detail" shop. It's an over priced car wash. It sucks because the owner seemed like such a good guy. I gave him every chance to make this right and instead he over charged me and ignored huge issues.