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| - Do not go with AHG home warranty, they contract with service providers who are not trustworthy and are unreliable. My fridge broke so I contacted them first thing in the morning to open a claim. they said that I would get a call back from a service provider in four hours the guy did not call me back for seven hours I had to call back in to ask for a follow up because they had still not contacted me this was at 4 PM and the guy finally called me back at 7:30 PM at night after all of the food in my fridge had spoiled, to tell me he would not be there until 12pm the following day. I lost $600 groceries which this warranty company will not reimburse. The following day at 12pm came and went, I didn't hear from the service provider, not did he answer my call when i contact them. He finally called me back to tell me he would be an hour late after I had already called the warranty company. He was at my house for about 90 mins, to tell me I needed a new part, flooded my kitchen floor from defrosting the freezer, and told me the warranty company would call me to let me know if they are going to cover the part and reschedule. A week went by a never heard from anyone, called the warranty company to find out that they alreAdy approved the order and told the repair company to contact me.. they called them and requested they call me.. no one ever called me. I then get an email from the warranty company saying that the repairs were already completed and asking for a survey. I call again to complain, never hear back. A few days later, I get a call from the sales team saying they want to renew my policy. Luckily the representative was very nice and understanding, heard my complaints and called the service company herself, who then contacted me that day saying "the part just came in today" (well what do you know, coincidence?) ha. I schedule an appointment for him to come out at 4 Pm the next business day ( I left work early to make sure I would be home on time).. what happens, the guy is a no show! I wait 30 mins before deciding i'm not going to sit around when he hasn't even called. Im out running errands and he calls me at 5:40 saying "hey i'm going to he headed out there now, is that okay?" (Keep in mind it will take him and hour and a half to get all the way across town). By now you can imagine i'm not happy, this is the same guy that did not call back on time, showed up an hour late to the last appt, never followed up on replacing the part or scheduling a new appt, claimed to have already completed the repairs and lied, and now was a no show, and called an hour and 40 mins late?!?! I'm over this. I called the warranty company that day, no reply, then left another message with receptionist after hours, no reply, its been 3 weeks now since original claim, fridge is still needing repaired, no followup, nothing. I keep calling and getting no where! What a waist of money!
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