Well not sure where to start but if you want poor service go here. I got my oil changed here in January. They were very fast i was in and out in about 15 minutes. I was happy with the job they did. Now fast forward 2 weeks I started to notice spots on my paver stone driveway. I thought it may be just liquid from my air conditioning being on in my car. No it was oil leaking from my car. I have a brand new kia and I know it wasn't an issue with the car. But just in case it was I took it to my local kia dealership to have it checked out. The mechanic there informed me that whoever did the work on my car didn't tighten the drain plug on my car. They said finger tight. With that said I had to have the oil changed again within a month. Thanks valvoline. So I pursed to get my money back and to have my driveway repaired. I contacted valvoline corporate they responded back in a timely manner which I loved. Charles dick exoress care advisor emailed me apologizing for the mess in my driveway and stated "Our Express Care locations are independently owned and operated, however, I have tasked them with cleaning up your driveway and making good regarding the second oil change you had to pay for. This was amazing feedback and I felt like I was being taken care of. However, I waited over a week to hear from the owner of this location nothing was done on his/her end. I emailed Charles back and he went back on his original email by now stating "Valvoline has no responsibility other than making a recommendation regarding a solve to the issue." So it went from tasking to recommending a solve to the issue. Thanks alot. So when it comes down to it I had to pay over a hundred dollars to have my driveway repaired and paid for two oil changes in a month. I will not be recommending this location to any of my coworkers or friends. Very disappointed in this location and valvoline as a corporation.