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  • This is one excellent joint for Burgers and Brisket, but they have bad customer service, and they they need to coach their front staff at cashier. Food with terrible service means A-OK despite the fact the food is outstanding! I've been here twice, once on a weekend and they were so packed, it took 35 minutes to get my order ready to go. The second time it was during the week, and the place was not full, I made my order with a clearly disgruntled employee, who made a mistake in my order and had to correct it, took about 25 minutes for order to be ready. The person that took my order/screwed order - had no consideration whatsoever, and the second person acted the very same. They did not apologize for the mistake, or the long wait, and never once said Yes, Please, or Thank You! The staff are not friendly, they never greeted me when i walked in n both occasions, they just stare at you, really uncomfortable. They desperately need to be trained in customer service. The chef lady is talented and brilliant. The grilled cheese, brisket, hot-dog, and the Beast (Bis-Mack Burger with Coleslaw) are delicious, but with the trashy customer service, wont try them again. Food: 9/10 Service 0/10 **
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