I ordered through Amazon Services, which has been hit or miss in the past-- but this has been my best experience by far. I'll skip Amazon and just call Maid 2B Cleaned directly in the future. They touched base by texting before arriving a few minutes early- all good. We walked through my home, and I felt confident he understood my priorities- then the team of 4 got to work. They were all professional and hardworking, but still chatted with me and wanted to pet my dog, I like that. When they left I was beyond satisfied with all they accomplished. My kids were particularly impressed with the towel origami elephant in their bathroom!