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| - This hotel experience could have turned into a complete nightmare, but thanks to the staff, it became a awesome experience. First, I pre-checked into a room in tower 1, floor 30, right around 7:30 AM. Since I couldn't check in until 3:00 PM officially, I walked around the strip and I waited for a phone call from the MGM Signature as promised. When I did not get a phone call and is it was around 3:30 PM, I decided to call them directly and was told that my room was finally ready. When I got back to the hotel and finally checked in, the room was an absolute nightmare. The room was not clean, there was garbage everywhere, the bathrooms were dirty, and the bedroom TV was broke- the prior guests were there for the bodybuilding expo and left everything from their syringes to clothes in the room. To say that I was livid is an understatement. However, when I called and spoke to the folks on the phone, they moved me from tower 1 to tower 2, 17th floor, so I had to take all of my luggage to the lobby, and get new room keys. By this time I was upset but willing to work with the hotel. The change in rooms was day and night. The new room had a full view of the strip. The room was completely clean and smelled great. With that being stated, I accidentally left some personal effects in the old room so when I went back to tower 1, I saw the staff trying to clean up the mess and much to their dismay, they found out that the TV was broke in the master bedroom after I told them- poor folks.
All of the staff were absolutely the kindest people you could find in Las Vegas- I never ran into anyone working there who did not appear to love their job to the fullest.
With that being said, I need to tell you that if you are adverse to walking- this is not the property for you. However, I could make the walk from the hotel to the casino in 10 minutes which was fine by me. Another thing- you can use the main MGM pools plus the MGM signature pools- although the signature pools are smaller, they are less crowded, and much closer to the hotel.
Remember if you require drinking glasses- you must request this from front desk staff, otherwise, they will leave you with one glass. If you ask for anything, they will deliver.
Although I don't know if I will ever return to Vegas, I can say if I do- I am staying at the MGM Signature again. If you book through Southwest Airlines, they even give you a resort credit- mine was $75.00 and it paid off really nice at the MGM buffet.
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