| rev:text
| - Gigabit salesperson came to my door, talked me into a 3 year commttment. I was considering selling and the guy said no problem, just move the service. I asked what if there wasn't gigabit service where I moved, they said they'd waive the etf.
Fast forward 6 months and I've sold my home, put the service on hold while I move, and asked to transfer my gigabit. They only offer "up to" 10 mb at my new address 4 miles from my old address. They say I didn't get a promise of gigabit, just "service".
I talk the buyers of my old home to take over my account, call Centurylink, they say they can't just move the service into the new buyers, they have to mail a letter. I ask for email, fax, anything, no, the "procedure" is to mail the letter. I tell them the buyers are jumpy and might switch to Cox if they can't get internet right away and I ask when the letter would be here, they say it should be there by Friday (it was Tuesday). I say lets go ahead and turn service back on, I don't want the buyers to back out of the deal.
I schedule service to be turned back on Thursday afternoon.
Installers don't show up Thursday, letter doesn't show up Friday. I'm on hold for hours where Centurylink keeps telling me they had previously turned on the service so didn't need to send an installer even though I had told them multiple times that I had moved all the equipment to my new house and the fiber line was damaged so needed an installer. They charge me 50 for the installer (which I thought was fair to avoid the ETF).
They get the service, the buyers are grumbling but kids can do homework via internet. Letter never comes.
Following week, they agree to send another letter.
Following week, I beg them for an alternative to the mythical letter, they agree to let me come to a local office to pick up a letter.
I'm charged another 150 for service, I'm now at 200 total, I spend an hour at the store fighting with the guy to give me the letter. They give me the letter to transfer yellowpage service. I say screw it, I'll fill it out, cross out anything related to yellowpages, get it notarized, and go to the buyers.
The buyers say "nah", they'll get their own service. They say its been a hassle, they're upset.
I say screw it, just put me on vacation mode, its cheaper than the ETF, they say they'll waive the ETF (after I file with the FCC of course complaining).
I agree to let the service get cancelled if the fee gets waived. They send me a bill for 350. I call them, they say they can see where the manager waived the ETF, then explains that the ETF waived was the "extra" ETF above and beyond my contract amount.
"I needed a manager to waive portions of the ETF that were above my contract ETF amount anyways?"
3 months later, total cost, 350 + 150 for 500 dollars and about 11 hours of being on hold and 1.5 hours of sitting in an office. And being repeatedly told "I could just keep the service at my new house for the steller 10MB of internet" to avoid half of the fees.
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