Heard rave reviews on this bakery which I was told was a bit upscale. Ordered a triamisu for my husband's birthday. Went to pick it up at the designated time and was presented with a FROZEN cake by the manager/baker and was told he "never received my order". Was told that Cake would be fine in an hour. Changed my plans and served the cake 3 hours later than planned to be safe. .marscapone cheese..still frozen! I was embarrassed in front of guest but more disappointed for my husband. In all honesty. .flavorc was mediocre at best..more disappointment. Although they will refund me, it doesn't make up for lack of service, disappointment, and a product that really wasn't up to par. If people feel this is upscale, I feel badly that they obviously never had anything worthwhile to compare this too.