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  • I wish I could leave a zero star review and have it affect the score of this place. Being under funded and providing gross food is one thing, I don't blame them for that. We were able to bring my dad good food no problem. What I did have a problem with: 1) The hallway outside of my dad's room always smelling like urine. Not a comforting quality for this type of environment. 2) The respiratory therapist insisting that 10 litres of oxygen would be "plenty" for a shower when my dad was on 50, and not listening to him, myself, or my mom until he told her to get out of his room or he's calling someone. 3) Walking to my dad's room and overhearing staff members raising their voices with older memory care patients. We lived with my grandmother with Alzheimer's for years until she eventually passed from it, and while I understand how frustrating it may be to not be able to get a message across sometimes, these people are supposed to be PROFESSIONALS. Yelling the same sentence over and over again is not going to get it to sink in with these types of patients if it didn't work the first ten times. 4) My dad, not a medical professional in the least bit, having to explain to the respiratory therapists how the machine he was connected to works after they asked him if he knew. If there are things this facility does well, none of them were displayed during my dad's stay here. It was almost as if the staff weren't looking at the same things you were, that they were trying to get you to leave them alone half the time. A few people were great, and I wish I remember their names, because there are a few staff members who deserve accolades and who clearly enjoy working in this type of environment. I just wish this was the case for everyone else. If you don't want to listen and collaborate with your patients and their families to provide the care you claim is excellent, maybe you should pick a different career field.
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