Only reason for me to go to this place is the hotel. Nothing but good service from them!! The reason why I can't give the whole store 5 stars is because the petcare department sucks beyond words can describe. Four times I had to wait more than 10 minutes after having someone page for help to even get some one to come by. The last two times I had to call the store from my phone to ask for someone to come over to get crickets. If I didn't need the hotel I would give my business elsewhere. When will they come up with a easier way to ring an employee to the fish/ cricket area so people don't have to wait and search for someone or have to wait more than 10-15 minutes to get actual help. Shoot sometimes it may be better for me to get the crickets myself since its a hassle for help from the store. So negative F to the store but A++++ to the hotel!!!