If you need your RV repaired I suggest you find another place. Worst service department with which I've done business. But I don't blame the service people. I blame management. They don't give their employees the tools to give good customer service. That's sad because the service people take the brunt of the complaints.
I made an appointment, why they take appointments is a mystery to me, for warranty work. I dropped the unit off and two weeks later they call to ask when I am bringing the unit in so they could make the repairs. They didn't know the unit was in their lot. They then kept the unit another two weeks, and this is in January by the way, so now we are up to one month since I dropped the RV off. I emailed them and complained and told them I wanted it fixed. I didn't want my RV in their lot all this time. It was only then that they decided to get on it and make the repairs. Today I went to pick my RV up and they didn't have it pulled off the hill where they keep them and told me they would have someone pull it around. I waited 35 mins before I confronted them on this and expressed my displeasure that they were wasting my time. I will never take my RV there for repairs again and suggest that others find a repair shop with better service.
Oh and I would like to add my name to the list of people who took their coach in only to find out that the work was in fact not completed.