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  • Big Moe's has become a parody of its former self in the last couple of months. I used to go for Tuesday cheeseburger specials every week for about a year without fail, but it has since lost its way. Here are the facts when this franchise location is operating well: The ingredients are of high quality, with their buns being a favorite of mine. The regular menu is a bit pricey for a slightly above average meal but the daily specials offer good value. On a good day, wait time and service are on par with other premium burger joints. Recently, the service has been nothing short of horrendous. It has been bad enough for me to all but abandon this establishment. My last three visits were as follows: 1) They told me their shipment of meat hadn't arrived yet so they couldn't make cheeseburgers. This was right after noon.... 2) They completely forgot my order on the stovetop. Had I not checked after 20 minutes my burger would have been a charred piece of rock. They didn't put on a new burger and were content giving me overcooked patties and hard, dry buns. 3) They seemingly gave away my order to someone else in their disorganized chaos. Had I not asked after waiting for 30 minutes I wouldn't have received anything at all. A sincere apology would have been nice at least... To contrast that with what the service USED to be like, I once received a free order of fries because I had to wait 15 minutes instead of the regular 10, which was completely unnecessary for them to do. I've seen great favors done for the homeless and received perks for my loyalty but that has completely disappeared with the old staff gone. I used to promote this place as a hidden gem but they have completely destroyed my love for them in a few short weeks.
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